Questions and answers

Search for a venue and open it. Pick your check-in and check-out dates on the calendar, then press Book now and Place order. Your booking is saved in My bookings.

An account, and an identity document on your profile: a Saudi national ID, an Iqama, a passport or a GCC national ID. The rental contract carries your name, so a booking cannot be made without one.

Enter your check-in and check-out dates in the search. Only venues that are free for the whole stay are shown. On a venue page, days that are already booked or closed cannot be picked.

With instant confirmation, your booking is made straight away. With owner approval, the owner has up to 24 hours to accept or decline, or until check-in if that is sooner. Your dates are held while you wait. If the owner does not answer in time, the request is cancelled and nothing is charged.

Hajz Plus is open in Qatif, Saihat, Safwa, Dammam, Khobar, Al Ahsa, Dhahran and Jubail. No venues are listed yet in Saihat, Safwa, Dammam, Khobar, Al Ahsa, Dhahran and Jubail.

No. Each venue shows how many guests it takes, and an order for more guests than that is refused.

Yes. Sign in and press Message the owner on the venue page. The chat stays inside the app, and phone numbers, emails and links cannot be sent in it. Sending a message does not hold the dates.

The address is on the venue page, with a map and a link that opens it in Google Maps. You can see it before you book. What opens once your booking is paid is the entry code and the final contract.

Yes. The support team can create a booking for you; message 055 460 8288 on WhatsApp. You need an account with an identity document first. The booking is created unpaid and appears in My bookings.

Online payment is not available yet, so nothing is charged in the app. Once the owner has accepted your booking, the booking screen shows how to pay the owner directly. Keep the booking in the app: the owner records your transfer there, and that is what opens your gate code and the final contract.

The order page lists mada, Apple Pay and credit card, but none of them can be used until online payment is switched on.

The rate for your dates, plus any services you add. VAT at 15% is added only when the owner is registered for VAT. Some venues add a deposit, shown as its own line. Hajz Plus adds no booking fee.

Thursday, Friday and Saturday nights have a weekend rate: 20% more by default, and each owner can change it. Owners can also set a special price for a single day.

No. You pay the price shown. Hajz Plus takes its commission from the owner's share, not from you.

Some owners ask for a deposit against damage. It is shown as its own line on your order, and no VAT is charged on it. While online payment is not switched on you pay the owner directly. The deposit is paid by bank transfer or in cash before entry, and the owner returns it after checkout. Hajz Plus does not hold it.

No. Once the owner records your part payment the dates are held and the deadline no longer cancels the booking. Your booking shows what was received and what is still due. Agree with the owner when the rest is paid. From then on only the owner can cancel it, and they do that with you.

It is saved with a reference that starts with HZ and shows Awaiting payment, and the dates stay held for you until you cancel. Once the owner has accepted it, the booking screen shows how to pay them directly, the provisional contract with the agreed terms, and the owner’s WhatsApp. When the owner records your payment, your gate code opens and the final contract is issued.

Invoices are not issued in the app yet. Your order page lists every amount, including VAT.

Open the booking in My bookings and press Cancel this booking. Write a short reason of at least 10 characters and confirm. The dates are released and the owner is told. This works while the booking is unpaid and before your stay starts. If you paid the owner a deposit to hold the dates, the owner cancels it with you instead and settles the deposit.

A paid booking cannot be cancelled in the app. Contact Hajz Plus support on WhatsApp at 055 460 8288 or by email at support@hajz-plus.com. The rental contract sets out when a paid booking may be cancelled.

Online payment is not switched on, so Hajz Plus holds no money and has nothing of yours to refund. If you paid the owner directly, the refund comes from the owner, as the rental contract sets out. If it is not settled, contact Hajz Plus support on WhatsApp at 055 460 8288 or by email at support@hajz-plus.com.

A booking's dates cannot be changed. If the booking can still be cancelled, cancel it and book the new dates.

The request is cancelled and you see the owner's reason. Nothing is charged, and you can book another venue.

Before you pay, you can open the provisional contract from your booking: the same terms, marked provisional. The final rental contract is issued once the payment is recorded, in Arabic and English, with a QR code that anyone can use to check it. You open it from your booking.

After your stay ends. Open the booking in My bookings and press Write a review. Give a rating from 1 to 5 and add a comment if you like.

Hajz Plus lists 9 groups of services, such as catering, photography, decoration, sound and lighting, games and cleaning. Open Services to see them all.

Equipment is rented, such as grills or sound systems. Goods are items that come in sizes or options, such as dresses. Services are work done for you, such as photography or a chef.

Yes. On the venue page, choose items under Add to your event before you place the order. They are booked for the same dates and appear on the same order.

Yes. Open the service and choose when: one day and its hours, or for equipment hired by the day, week or month, the first and last day and hour. Choose the size where there are sizes, and the quantity, and press Place order. A hire is charged per hour, day, week or month as its price says, and a started period counts as a whole one. The provider is told. You can cancel an unpaid order from its page before it starts. You can also add services to a venue booking, or post a request so providers send you offers.

Some providers ask for a refundable deposit, for example on equipment. It is shown under the price on the service’s card and page before you order, and as its own line on your order. The provider returns it after the job.

Post a request. Describe what you need, with the city, the date and a budget if you like. It reaches every provider with a published service in that category who covers your city, they send offers, and you accept the one you want. A chat with that provider then opens.

Press Create account and fill in your full name, a username, your Saudi mobile number and a password. Choose to book, or to sell if you own a venue or offer a service.

At least 6 characters, with at least one letter and one number. Do not put your name or email in it.

Press Sign in and enter your email, username or mobile number, and your password. On the website, if a page asked you to sign in first, you are taken back to that page afterwards.

Contact support on WhatsApp at 055 460 8288 or by email at support@hajz-plus.com from your registered mobile. An administrator checks the request and gives you a temporary password; change it on your account page. A forgotten username does not matter: sign in with your mobile number.

After several wrong attempts the account is locked for a short time. Wait a few minutes and try again. If you are told the account is suspended, contact Hajz Plus support.

On the website, open your account page and fill in the identity document. You can replace it at any time. The app shows only its last four digits.

On the website, press English or العربية at the top of the page. In the mobile app, change the language from Account, then close and reopen the app.

Yes, inside the app under Notifications. Email, SMS and phone notifications are not switched on yet.

Deleting an account is not available in the app yet. Contact Hajz Plus support on WhatsApp at 055 460 8288 or by email at support@hajz-plus.com.

The mobile app is not in the App Store or Google Play yet. Use the website on your phone or computer.

Open List your place and choose what you own. Create a seller account, then finish the setup steps. After that you can add venues and listings.

Five things: your business details, your identity documents, the bank account where you get paid, the Seller Agreement, and approval from Hajz Plus. Your listings cannot be booked until all five are done. The Seller setup page shows your progress.

Any of these that apply to you: national ID, Iqama, Commercial Registration, licence or VAT certificate, as a PDF, JPEG or PNG file. Individuals usually upload a national ID or Iqama, and businesses a Commercial Registration. Hajz Plus checks every document you upload.

A Saudi IBAN: 24 characters starting with SA. The app checks that the number is valid, and Hajz Plus verifies the account. If you change it later, it is checked again.

There is no fixed time. Hajz Plus reviews your details, documents and bank account, and the Seller setup page shows which steps are done.

It depends on your plan with Hajz Plus: a commission on each booking or order, a monthly fee, or both, and there may be a free trial with neither. The customer does not pay it. Your dashboard shows your plan: the commission rate, any monthly fee and whether this month’s is paid, and when a trial ends. While online payment is off, transferring the commission to Hajz Plus is your responsibility; ask Hajz Plus on WhatsApp for the account details.

Every request reaches every provider with a published service, equipment or goods in its category who covers the customer’s city, whether or not your service has a fixed price. You are notified, it appears under Requests, and you reply with your offer there.

Open Orders and press New phone order. Choose the service to see its booked dates for the next four months: free, partly booked, or fully booked once your stock is taken. Then choose daily or hourly, the dates, the quantity and, if you agreed one, the price per unit (needed when the service has no fixed price), and enter the customer’s name and mobile. The customer is told and the order appears in your Orders.

No money moves yet, because online payment is not switched on. Your dashboard shows bookings that are awaiting payment.

The cities that are open: Qatif, Saihat, Safwa, Dammam, Khobar, Al Ahsa, Dhahran and Jubail. Other cities open when Hajz Plus switches them on.

Up to 10 photos for each venue or listing, as JPEG, PNG or WebP, up to 5 MB each. The first photo is the cover, and a venue needs at least 1 photo before it can be published. You can also add YouTube video links.

Open My venues, then your venue. In its form, switch on each rental period you offer (Offer this period) and type its price. Higher weekend pricing adds 20% to Thursday, Friday and Saturday unless you change the figure or switch it off. Save the form. Prices for single days and closed days are set on the same page.

Open My venues, then your venue. Under Offers on single days, press the day, choose the rental period (Offer applies to), type the price and press Save this day. That day then costs exactly that, even on a weekend. Back to standard price removes it. To stop a day being booked at all, use Blocked dates on the same page.

Yes. Set the venue to owner approval. You then have up to 24 hours to accept or decline each request, or until check-in if that is sooner. A request you do not answer in time is cancelled on its own.

No. Once your seller account is approved, you publish a venue yourself as soon as it has photos, prices, its area, guest capacity and sections.

No. Talk to customers in the app chat. Phone numbers, emails, links and social media handles are blocked there, so every booking stays on record in the app.

Yes. Open Free venues, choose From and To, or press Choose specific days and tap the days you want (Weekends picks every Thursday, Friday and Saturday of the month). Then press Show available venues and Download PDF. The sheet lists each day with your published venues that are free on it.

Open your venue’s page and use the Share row under its name: WhatsApp, X, Facebook, Snapchat, or Copy link. On a phone, More apps opens your phone’s share menu, which is how it reaches Instagram. In the Hajz Plus app, the Share button under the name opens that menu directly. The link shows your first photo with the Hajz Plus logo, the venue’s name and its starting price, and opens your venue on hajz-plus.com.

Open My venues or My listings, open it, and press Unpublish: customers stop seeing it and it cannot be booked, and Publish brings it back. Archive hides it for good, and it cannot be edited or published again. Neither one cancels a booking that was already made, so deal with those first. Nothing is erased outright, because past bookings and contracts still refer to it.

Your seller account must be approved and the venue published. Open Bookings and press New phone booking. Choose the venue, the days (or the date and the hours for an hourly venue), the number of guests and the price you agreed. Then enter the customer’s full name, mobile number and identity document, and press Save the booking. The dates are checked exactly as an app booking is, so they cannot be double-booked. If the mobile number already has a Hajz Plus account, the booking joins it when the ID you enter is the one saved in that account; a customer who has not saved an ID adds it in their account first. Otherwise an account is made for the customer. They do not need to sign in: you send them the contract. To use the app later, they ask Hajz Plus support from that mobile for a temporary password.

Yes, until you record the payment. Open the booking, press Change price, type the new price and press Save price. VAT is worked out again on the new price; the refundable deposit stays as it was. Only a booking you entered yourself can be changed: a customer who booked in the app keeps the price they booked at.

The booking is accepted and the dates are held, but no payment has been recorded yet. It stays orange until you press Record the payment, and then turns green. "Temporarily booked, deposit paid" means a deposit is recorded and the rest is still due. An unpaid booking with no deposit is released automatically when its payment deadline passes.

No. The photo is the customer's proof that they sent a transfer, passed on by the support team so you can see it. Open it from the booking on the website, check that the money reached your own account, then press Record the payment. The booking stays "Temporarily booked" until you do.

Once the full amount is in your account, open the booking and press Record the payment. Enter the amount received, the last 5 digits of the transfer number, and attach a photo or PDF of the transfer receipt, up to 5 MB. The amount must cover what is still due. If the refundable deposit is paid to you in cash before entry, tick that box: the transfer then only has to cover the rest. The customer is told, their gate code opens, and the final contract is issued. Only you and the Hajz Plus team can open the receipt; the customer cannot.

Yes, within 48 hours of recording it. Open the booking and press Correct this payment. Enter the right amount and digits, attach a new receipt if the photo was wrong, and give a short reason. The first record is kept for the Hajz Plus team, and the customer is told of the correction. After 48 hours, contact Hajz Plus support to change it.

A booking is marked paid only when the whole amount has arrived, because the final contract then says Paid. So a correction fixes a mistyped amount, digits or receipt, and it cannot bring the record below the booking total. That is the message "The amount received does not settle this booking". If only part has arrived, do not record the payment yet: use Record a deposit for the part received, which holds the dates, and record the payment when the rest comes. If you already recorded the payment, ask the customer to transfer the rest. If they will not, press Cancel this booking and return what they paid. If the refundable deposit is handed over in cash, tick that box, and the transfer is then the total without the deposit. To keep a paid booking at a lower agreed price, contact Hajz Plus support.

Yes, until the stay begins. Open the booking and press Change entry and exit time, choose the new date and time for each, and save. The price stays the same, the customer is told, and the new times cannot land on another booking or a day you closed. If the final contract was already issued, it keeps the times at signing, and the booking notes that they were changed by agreement.

Open the booking and press Send to the customer. Before payment this sends the provisional contract, which shows the same terms and is marked provisional; after payment it sends the final contract. On a phone your share menu opens, so you can pick WhatsApp. On a computer the PDF downloads and WhatsApp opens, already addressed to the customer for a booking you entered, and you attach the PDF to the message.

The final contract needs two things the payment does not: your venue’s contract details approved by Hajz Plus, and the customer’s identity document. The booking then shows Payment recorded, the final contract has not been issued yet. The payment stands either way. Once the missing part is in place, press Issue the final contract on the booking.

The owner set a notice period, for example 48 hours, to prepare the place. A stay that starts sooner than that cannot be booked, and the app says so when you choose the dates. Pick a later start date. The same rule applies to a booking the owner enters, so it cannot be worked around by phone.

The owner or provider set the shortest period they accept, such as two nights for a venue or three days for equipment. Choose dates that cover at least that long. Equipment and goods are charged per hour, day, week or month as the price says, and a period that has started counts as a whole one.

Somebody booked them, or the owner closed them, between your opening the page and pressing the button. Two people can never hold the same dates, so the second is refused. A night runs from 4 PM to 12 PM the next day, so a day the owner closed also takes the night before it. Go back to the calendar, which is drawn again from what is free now, and choose other dates.

Only a venue booking needs it. The rental contract names you as the tenant and prints the document, and asking before you pay is better than a contract that cannot be issued afterwards. Add a national ID, Iqama, passport or GCC ID on your account page on the website, then book again. Ordering a service or equipment on its own does not need a document.

You can cancel a booking yourself only while it is unpaid and before the stay starts. It is not offered once the owner has recorded your payment, once the stay has begun, or when you paid the owner a deposit to hold the dates. With a deposit, agree the cancellation with the owner, who cancels it and settles the deposit with you. For a paid booking, contact Hajz Plus support on WhatsApp at 055 460 8288 or by email at support@hajz-plus.com.

A request stops taking offers when you accept one, when its deadline passes, or when the Hajz Plus team closes it, for example a duplicate or one that can no longer be served. You are notified when the team closes it. You can post it again at any time.

There are three ways. The payment deadline shown on the booking passed with no payment recorded, so the dates went back on sale. The owner did not answer a booking that needed their approval in time. Or the owner cancelled it, and their reason is on the booking. A deposit recorded by the owner holds the dates past the deadline. If you transferred the money and the booking was still released, contact the owner with your receipt.

Goods such as dresses are ordered in a size or option. Each one has its own stock and may have its own price, shown beside it. Choose one before ordering. "Only 2 are available" or "fully booked" is about that size on those dates: lower the quantity, pick other dates, or pick another size.

An offer can be accepted only while your request is open and the price is still valid. It is refused when the provider changed the price while you were reading (the new price is shown, so check it and accept again), when the date they gave as "price valid until" has passed (ask them to send it again), when the deadline you set on the request has passed (post the request again), or when you already accepted another offer.

Phone numbers, email addresses, links and social accounts are not accepted in chat, in a request, in an offer, or in the reason for declining or cancelling. Bookings arranged outside the app have no contract and no record. Write the message without them. Once a booking is paid, its address, entry code and contract open on the booking.

Those need a cleared account. Your dashboard lists what is still missing: a complete business profile, identity documents verified by Hajz Plus, a verified payout account, the current seller agreement accepted, and approval by the Hajz Plus team. If the team has put your account on hold, the reason is on the dashboard and everything of yours is off the site until it is lifted. Bookings already made are not affected.

A booking that is waiting for your answer cannot take money, neither the payment nor a deposit. Marked paid, it could no longer be declined, and it would release the entry code for a stay you had not accepted. Press Approve, then record the money. A cancelled booking cannot take a payment either.

A deposit holds the dates, and it must leave part of the rent still to transfer. So it has to be less than the rent, which is the booking total without the refundable deposit. An amount that covers the rent is the payment itself: use Record the payment, and tick the box if the refundable deposit was handed over in cash. One deposit can be recorded per booking, and none once the booking is paid.

You can change the price only on a booking you entered yourself by phone, and only before its payment is recorded. A customer who booked in the app agreed to the price they saw, so that one stays. The new price must also be more than any deposit the customer already paid. After payment the contract is issued at that price: contact Hajz Plus support to change it.

The times can move only on an accepted booking whose stay has not begun. The new times must be in the future, the exit after the entry, and the stay at most 62 days. They cannot fall on another booking or on a day you closed. A booking that also carries services from providers booked for its times is changed by Hajz Plus support. The price does not change, and a final contract already issued keeps the times at signing.

An unpaid order can be declined at any time. A paid order can be cancelled only before the service is due, and you return what the customer paid, including a deposit taken in cash. Once a paid service is due, it is a matter for Hajz Plus support. An order that includes a venue booking is cancelled from the booking. The reason needs at least 10 characters and goes to the customer in your words.

The customer reads your reason word for word, so it passes the same filter as chat. A phone number, email address, link or social account in it is refused. Write the reason without them.

A night booked on a day runs from 4 PM that day to 12 PM the next. A guest arriving the evening before your closed day would still be there on it, so that night cannot be booked either. The calendar and the free-venues sheet both show it that way. Close only the day you need, and the night before it goes with it.

You see a request when you have a published service in its category and the customer’s city is one you serve. You stop seeing requests while your account is on hold or not cleared. An offer is refused once the request’s deadline has passed or the customer has accepted another offer. You cannot send an offer on a request you posted yourself.

Under Request inbox in your seller menu, which is also where the notification opens. A request is a customer asking providers for a price, so it is not under Service orders: that page lists what customers have already ordered from your published services, and an order that was cancelled or declined moves to its Past tab. If the request is no longer listed, it has closed: the customer accepted an offer, its deadline passed, or the Hajz Plus team closed it.

A customer you looked up by mobile number shows a first name and a masked number until they have a booking or an order with you. After that you see the full name and number. This keeps a mobile number from being used to find out who somebody is.

Only an administrator resets a password, and they write a reason that is kept in the audit record. Anything a caller can tell you on the phone, such as the last digits of an ID, may also be known to an owner who has booked them, so it proves nothing. Pass the case to an administrator with the caller’s name, number and what they said.

Contact Hajz Plus on WhatsApp at 055 460 8288 or by email at support@hajz-plus.com. On the website, the green WhatsApp button in the corner of the page opens the chat.

No. The WhatsApp button reaches the Hajz Plus team. To talk to a venue owner, press Message the owner on the venue page.

Contact Hajz Plus support on WhatsApp at 055 460 8288 or by email at support@hajz-plus.com, and give your booking reference. There is no complaint form in the app yet.

No. The entry code appears only in your own booking, once it is paid, so nobody can get it by calling with your number. Support can tell you whether it has been released. The venue address is on its own page, so there is nothing to ask for there.

Both are linked at the bottom of every page on the website.