Terms and Conditions for Using the Hajz Plus Platform and App
Version: 1.4 In force from: 17 August 2026 Supersedes: version 1.3 of 16 August 2026
Hajz Plus puts a resort booking and everything the day needs into one order: the venue, the seating, the catering, the games for the children. These terms set out how that works, what we answer for, and what we do not. Opening the app or the website, creating an account, or making a booking means you accept them.
In short, and without narrowing anything below. We are an intermediary, not the owner of the places you see. Everything is paid inside the app. The refundable deposit is held by us, and returned by us.
1. Who is who
Hajz Plus, also called the platform, the app, or we, means the Hajz Plus mobile application and website together with the services behind them.
A customer is anyone who browses the app, opens an account, makes a booking, or asks us for help. The rental contract calls that same person the tenant.
A host is the owner of a resort or chalet listed with us, or an agent authorised to let it on the owner's behalf. A service provider is a partner supplying anything else the app sells for an event.
Support services are the additions that turn a venue into an occasion: inflatable and water games, tables and chairs and their decoration, catering and hospitality, ice cream and slush machines, wedding and zaffa services, patio washing and cleaning, and fruit and dessert styling. The list grows as partners join, and the app shows what is available at the time you book.
2. What the platform does
We list venues and services, take bookings, handle payment, issue the rental contract for each booking, and keep a record of what the parties agreed. We do not own the resorts, employ the caretakers, or supply the equipment. Those belong to the host or the service provider, who stays responsible for what they deliver and for the state it arrives in.
Being an intermediary does not put us outside every question. Where we hold your money we answer for it, and clause 5 says so.
3. Your account
You must be 18 or older to open an account or complete a booking.
An account is identified by a username and a Saudi mobile number, and both are required. The mobile number is how we reach you about a booking and how you recover your account, so it must be one you actually use. An email address is optional; if you give one, keep it current, because some notices are sent there.
Everything you tell us must be true, and you should correct it when it changes. If a booking fails, or a rental contract carries the wrong name, because the details on the account were wrong, that is the account holder's responsibility.
Do not use the app for anything unlawful or contrary to the regulations of the Kingdom of Saudi Arabia. We may suspend or close an account that is used that way.
4. Booking and payment
Every booking on Hajz Plus is made and paid for inside the app, by mada, Apple Pay, or credit card. Card details are entered on the secure page of a payment provider licensed by the Saudi Central Bank. They do not pass through our systems, and we never hold them.
Paying outside the app is not permitted. A host may not ask you to transfer the money to a personal account or to pay cash on arrival, and you should decline if asked. We do not receive, hold, or refund money paid that way, and a booking settled outside the app carries none of the protections in these terms: no deposit held by us, no entry voucher, no dispute handling, and no rental contract.
Your booking is confirmed when payment completes and the electronic entry voucher is issued, not before. We charge the host a commission on the booking; you pay the price shown to you.
Read the venue's details and the host's own terms before you confirm. They form part of the rental contract issued for that booking, which is why we put them in front of you first.
5. The deposit, cancellation, and claims
The refundable deposit is held by us, not by the host. We return it after your stay, less anything properly deducted for damage or loss under clause 6, and we tell you the reason for a deduction. Since we are the ones holding that money, we do not disclaim responsibility for giving it back.
Claims about the venue or the service itself are for the host or the provider to answer. That covers the quality of what was delivered and any failure to deliver it at all. Raise the claim in the app; our support team puts it to them and records how it ends.
Cancelling a venue booking follows the host's own cancellation policy, shown on the listing before you book and carried into the rental contract. Cancelling a support service is settled between you and the provider on the terms shown for that service.
Money paid outside the app sits outside all of this, and we have no means of recovering it for you.
6. What each side must do
As a customer, look after the place and the equipment while you have them, keep to the arrival and departure times in your booking, and accept responsibility for the people you bring. Damage or loss caused by you or your guests is yours to make good, and where it exceeds the deposit you owe the difference.
As a host or a service provider, deliver what your listing describes, to the standard it describes, and be there on time to set it up and run it.
7. What we are not responsible for
Our support team works on the app: how it behaves, what went wrong in it, and getting a message from one party to the other. Refunds of the deposit are ours to handle, because we hold it. The rent itself, the condition of the venue, and the conduct of a service on the day are not.
We are not liable for what happens on site, for delays, or for damage caused there. Nor are we liable when something outside anyone's control interrupts a booking, such as severe weather, a public power failure, an emergency government instruction, or a large-scale outage of the networks the app runs on.
8. Contact between the parties
Talk to a host through the app. The conversation is kept, so either of you can point to what was agreed, and it is what lets our support team help if a disagreement follows.
Contact between you and a host stays inside the app at every stage — before payment and after it. We do not give either of you the other's phone number or email, and the app blocks phone numbers, links and messaging handles in listings, chat and reviews. The rental contract issued for your booking names the venue's owner and its on-site contact, because a contract has to identify who is responsible for the property; those details are provided for that booking only, and using them to arrange or take payment for a booking outside the app is a breach of these terms.
9. Intellectual property
The name Hajz Plus, the logo, the interface, the text, the designs, and the software behind them are ours. None of it may be copied, reproduced, or reused without our written permission.
10. Changes to these terms
We may update these terms. A new version takes effect when it is published in the app, carries its own version number and date, and does not erase the one it replaces: superseded versions stay readable, because a booking is governed by the version in force when it was made. Continuing to use the platform after a change means you accept the new version for what you do next.
11. Governing law
Saudi law governs these terms, and the courts of Dammam have jurisdiction over any dispute arising out of the use of the platform.
12. Reaching us
Open Help in your account. It lists the ways to reach support that are working at the time you look, and it does not show a channel nobody answers. You can also write to support@hajz-plus.com.